FAQ
1. What does Boutique Susanna sell? Boutique Susanna specializes in women's sandals designed for comfort. Our collection is built around one thing we know well: supportive, easy-to-wear sandals that let you stay on your feet for hours without the aches and pains that so often come with everyday walking.
2. Do you offer free shipping? Yes. Every order within the United States ships free of charge, with no minimum spend required.
3. How long does delivery take? Orders usually arrive within 8–14 business days. Delivery times may vary slightly during busier periods or due to external factors outside our control.
4. Can I track my order? Absolutely. As soon as your order is shipped, you'll receive a confirmation email with tracking details so you can follow its journey to your door.
5. Which payment methods can I use? We accept a range of secure payment options, including major credit and debit cards, Apple Pay, Shop Pay and Google Pay. Every payment is handled safely and securely.
6. What currency are prices shown in? All prices on our website are displayed and charged in U.S. Dollars (USD).
7. What is your return policy? You're welcome to return your order within 30 days of receiving it, as long as the items are unworn and in their original condition.
8. Who pays for return shipping? If your sandals arrive faulty, incorrect, or damaged, we'll cover the return costs. If you've simply changed your mind or ordered the wrong item, the return shipping cost is your responsibility.
9. How do I start a return? Just get in touch with our customer support team at info@boutiquesusanna.com with your order number and the reason for your return, and we'll guide you through every step.
10. How can I reach customer support? You can contact our team at info@boutiquesusanna.com. We always aim to respond to every inquiry within 24 hours.\
Business Information
- Website name: Boutique Susanna
- Operated by: SJG ECOM LLC
- Registered address: 600 E 5th Street, Wilmington, Delaware 19801, United States
- Company number: 5839472
Contact Information
- Contact form: Click here
- Email: info@boutiquesusanna.com
- Phone: +1 302-585-1231
Business hours
Monday-Friday: 8:00 a.m.-8:00 p.m.
Saturday-Sunday: 8:00 a.m.-4:00 p.m.
We always strive to respond within 24 hours (EST)