Shipping policy
At Boutique Susanna, we want your new pair of sandals to reach you as quickly and smoothly as possible. Every order shipped within the United States is delivered free of charge, with no minimum purchase required.
Where We Deliver
This shipping policy applies solely to orders delivered within the United States. At this time, we do not offer international shipping.
Processing & Delivery Times
Orders placed before 11:00 PM (EST) enter processing the same day. Any order placed after this cutoff will begin processing on the following business day.
- Processing time: 1–3 business days
- Processing days: Monday to Friday
Once processing is complete, your order is passed to one of our trusted delivery partners. The estimated transit time from that point is 7–11 business days.
- Estimated total delivery time: 8–14 business days
Please keep in mind that delivery times can vary slightly depending on your location and any external logistics factors.
Our Delivery Partners
We partner with dependable regional and national carriers to make sure deliveries across the United States arrive safely and on time. The carrier handling your parcel may differ depending on your location and the requirements of your shipment.
Shipping Costs
- Free shipping on all U.S. orders
- No minimum order value
- No extra handling or delivery charges
All prices are shown in USD.
Problems With Your Delivery
Should your order be delayed, go missing, or arrive with any issue, please get in touch with our customer support team as soon as you can at info@boutiquesusanna.com. We'll work with the carrier to put things right as quickly as possible.
Tracking Your Order
As soon as your order has been shipped, you'll receive a confirmation email containing your tracking details. You can keep an eye on your shipment's progress through our Order Tracking page.
Questions?
Have a look at our FAQ page or reach out to our customer support team at info@boutiquesusanna.com, we're always happy to help.
Business Information
- Website name: Boutique Susanna
- Operated by: SJG ECOM LLC
- Registered address: 600 E 5th Street, Wilmington, Delaware 19801, United States
- Company number: 5839472
Contact Information
- Contact form: Click here
- Email: info@boutiquesusanna.com
- Phone: +1 302-585-1231
Business hours
Monday-Friday: 8:00 a.m.-8:00 p.m.
Saturday-Sunday: 8:00 a.m.-4:00 p.m.
We always strive to respond within 24 hours (EST)